FAQ
FAQ
Frequently Asked Questions
When will I receive my order?
Usually orders are delivered within 9-15 days
If you do not receive the order within 30 days, you will receive a full refund.
How to cancel my order? (before shipping)
If you want to cancel the order before we ship it, we will cancel the order.
How do I change size, shipping address etc. of my order? (before shipping)
Here are two suggestions for you:
1) Contact us to send the order to the correct address before we ship the order.
2) cancel order immediately and re-order with correct address information.
How to check my refund?
The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.
Generally, the refund will be received in 1-10 business days. Please click the right Payment/Refund method for detail information about the refund.
How to cancel my order? (after shipping)
If we ship the order
You must wait to receive the order first and then apply for a refund before the Buyer Protection has ended (usually 15 days after you received the order).
How do I change size, shipping address etc. of my order? (after shipping)
We have sent the package to you, and it is currently on its way. We regret to inform you that the address cannot be changed under this situation.